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Claim your missing Miles
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Flying Blue
Flying Blue at a glance
Your Mileage summary
Book an Award ticket
Claim your missing Miles
Earning Miles
Spending Miles
Elite benefits
News and promotions
Customer care
Enroll online

Ask for your Miles account to be brought up to date
If the Miles you have earned do not appear on your Miles account in the 2 weeks following your trip, your night’s accommodation at the hotel, car rental, etc., we offer to credit your missing Miles to your account.
If the Miles you have earned with Air France, KLM, and KLM cityhopper do not appear on your account, you can ask for your account to be updated online in the 6 months following your flight.
 
 update your account with Air France and KLM
If the Miles you have earned with airline or non-airline partners do not appear on your account, simply fill in the attached form and send it back in the 6 months following the date you used the service.
 
 update your account with airline partners
 update your account with non-airline partners