From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
We do our best to find a quick and effective solution for you.

Requesting a ticket refund


A refund is subject to the conditions of the fare you purchased.

Learn about the refund process

Making a claim


Do you wish to make a request or send a positive feedback?

Contact the Customer Relations department

Declaring a baggage incident or lost property


Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?

We do our best to help you resolve these issues.

Baggage incident
Baggage tracking
Lost and found

Contacting Flying Blue


For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Flying Blue Service Desk Gulf region
Tel: National 800 8971 474 , International +971 4 3193701
Fax: +971 4 335 4854
E-mail: servicedesk@flyingblue.ae

Open: Sunday to Thursday 09h00-18h00 (UAE time)
Closed: Weekends and public holidays

Send an e-mail to Flying Blue
Other Flying Blue contacts

Other Air France contacts


- Telephone sales
To purchase your ticket by telephone, please call: National 800 124 9995, International +966 1 2918860
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.

Contact Saphir
Find a ticket office