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| Article V - Reservations |
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1. Reservation Requirements (a) Reservations are not confirmed until they are accepted and recorded by the Carrier or its Authorised Agent in the computerised reservation system. If requested, the Carrier may provide a Reservation confirmation. (b) Certain Fares may be subject to conditions that limit or exclude the possibility of changing or cancelling Reservations. 2. Ticketing Time Limit If a Passenger has not paid for their Ticket before the specified ticketing time limit, as notified by the Carrier or its Authorised Agent, the Reservation may be cancelled and the seat allocated to another Passenger. 3. Personal Data Passengers shall provide the Carrier, or its Authorised Agent, with their personal data for the purpose of making a Reservation, obtaining ancillary and complementary services, facilitating immigration formalities and entering the territory of a State. To this end, Passengers shall authorise the Carrier to retain the data collected and to the transfer said data to its own agencies, its Authorised Agents, to the Carriers, as defined by Article I above, to the ancillary service providers mentioned above and/or the government agencies, regardless of the country and subject to the applicable law. The Passengers concerned shall be entitled to access and amend the personal data thus collected, stored and transferred, to the extent that said data is found to be inaccurate or incomplete. 4. Seat Allocation The Carrier shall make reasonable efforts to meet seat allocation requests, but cannot guarantee the allocation of a given seat, even if the Reservation is confirmed for said seat. The Carrier reserves the right to change the seat allocation at any time, including after boarding, due to operating, security or safety imperatives. 5. Reconfirmation of Reservations (a) Reservations for onward or return flights may be subject to re-confirmation, within certain time limits. The Carrier shall state when reconfirmation is required and how to reconfirm. If a Passenger does not reconfirm, even though they were requested to do so, the Carrier may cancel their Reservations for the onward and/or return flights. However, if the Passenger informs the Carrier that they still wish to travel and if there are available seats on the flight concerned, the Carrier shall reinstate the Passenger´s Reservation. If there are no available seats on said flight, the Carrier shall endeavour to transport the Passenger to an onward airport or to their final destination. (b) If, during their journey, a Passenger uses the services of several Carriers, as defined by Article I, it is their responsibility to check with each Carrier if reconfirmations are required. In this case, reconfirmation must be provided to the Carrier whose Designator Code appears on the Flight Coupon. 6. Cancellation of Reservations on an Onward or Return Flight If a Passenger does not check in for a flight, the Carrier may cancel their Reservations for the onward or return legs, unless the Passenger has informed the Carrier in advance and in compliance with the fare conditions (see, in particular, Article III.3 "Coupon Order of Use"). |
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| Article VI - Check-in and Boarding |
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1. Check-In Deadlines (CID) vary from one airport to another. Passengers are recommended to check said Deadlines beforehand. Passengers must imperatively comply with Check-In Deadlines, in order to facilitate their journey and avoid their Reservations being cancelled. The Carrier or its Authorised Agent shall provide Passengers with all requisite information on the Check-In Deadline for their first flight with the Carrier. If the Passenger´s journey contains subsequent flights, it is up to the Passenger to obtain information on the Check-In Deadlines, by consulting the Carrier´s Schedules or those of its Authorised Agents. 2. Passengers must arrive at the Carrier´s check-in desk sufficiently early before the flight, in order to carry out all the formalities and, in any event, before the Check-In Deadline specified by the Carrier. If a Passenger does not go to the Carrier´s check-in desk before the Check-In Deadline or does not go to said desk with a document that corresponds to the journey concerned and the Passenger is therefore unable to travel, the Carrier may cancel the seat reserved for them and dispose of the seat as the Carrier sees fit, without any liability toward the Passenger. 3. If a Flight Coupon is not collected at the check-in desk, when Passengers receive their boarding card, the Coupon concerned shall remain in their custody and they must hand over the Coupon to the Carrier when boarding. 4. Passengers must be present at the boarding gate at the latest at the time specified at check-in. The Carrier may cancel a Passenger´s Reservation if the Passenger is not present at the boarding gate at the time specified, without any liability toward the Passenger. 5. The Carrier may not be held liable in any way, in particular for any loss, damage or disbursement, if a Passenger has not complied with the conditions of this article. |
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| Article VII - Refusal and Limit Refusal and limitation of Carriage |
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1. Right to refuse carriage At any point during embarkation and/or connection, the Carrier may refuse to transport a Passenger and their Baggage, if one or more of the following cases has occurred or is likely to occur: (a) The Passenger has not complied with the applicable law. (b) The carriage of the Passenger and/or of their Baggage may endanger the security, safety, comfort or convenience of the Passengers or the crew, in particular if the Passenger uses intimidation, behaves abusively and insultingly or uses abusive and insulting language to the ground crew and/or the crew. (c) The Passenger´s physical or mental state, including any condition caused by the consumption of alcohol or the use of drugs or medication, could present a hazard or risk to themselves, the other Passengers, the crew or property. (d) The Passenger has compromised security, order and/or discipline when checking in for the flight or, for connecting flights, during a previous flight and the Carrier has reason to believe that such conduct may be repeated. (e) The Carrier has informed the Passenger in writing that the Carrier cannot transport the Passenger again. In this case, the Ticket may be refunded. (f) The Passenger has refused to undergo the security checks provided for, in particular in Articles VIII/5 and XIII/6 below and/or has refused to provide proof of their identity. (g) The Passenger is not in a position to prove that they are the person referred to in the box "Passenger name" on the Ticket. (h) The Passenger (or the person who paid for the Ticket) has not paid the Fare in force and/or all the applicable fees, taxes and charges. (i) The Passenger does not appear to be in possession of valid travel documents, has sought to enter a territory during transit, has destroyed their travel documents during the flight, has refused to allow copies thereof to be made and kept by the Carrier or the Passenger´s travel documents are expired, incomplete in light of the regulations in force, or fraudulent (usurpation of identity, forgery or counterfeiting of documents). (j) The Ticket presented by the Passenger: · was acquired fraudulently or purchased from an organisation other than that of the Carrier or its Authorised Agent, or · was listed as a stolen or lost document, or · was forged or counterfeited, or · has a Flight Coupon that was damaged or modified by someone other than the Carrier or its Authorised Agent. (k) The Passenger has not used the Flight Coupons in the order of issue, in accordance with the provisions of Article III/3 and Article III/4 above. (l) When checking in or boarding, the Passenger requires special assistance that was not requested when the travel Reservation was made. (m) The Passenger did not comply with the instructions and regulations concerning security or safety. In cases (g), (i), (j) and (k) above, the Carrier reserves the right to retain the Passenger´s Ticket. 2. Special Assistance (a) The acceptance of the carriage of unaccompanied children, Passengers with Reduced Mobility, pregnant women and persons with illnesses or any other person who requires special assistance, is subject to the Carrier´s prior agreement. Passengers with Reduced Mobility who, when purchasing their Ticket, informed the Carrier of their disability or of any special need for assistance and who were accepted by the Carrier, in full knowledge of the facts, cannot be refused boarding due to their disability or their special needs. (b) If a Passenger requires a special meal, they must enquire as to the availability thereof when making the Reservation (or changing a Reservation) or within the time limits published by the Carrier. Otherwise, the Carrier cannot guarantee the presence of said special meal on board the flight concerned. If, due to operational constraints, certain requests cannot be met, the Carrier may not be held liable in any way on this ground. (c) If a Passenger has a medical background, it is recommended that the Passenger consult a doctor before taking a flight, particularly a long-haul flight, and take all necessary precautions. The specific conditions referred to in paragraph 2 above are not part of the Contract of Carriage and must be considered as being Ancillary Services, as defined by Article XII below. Moreover, if a request that corresponds to the cases referred to in paragraphs (a) and (b) above is made when checking in, the Carrier shall in no way be held liable if it cannot fulfil said request. In this case, the Carrier is entitled to refuse boarding to the Passenger, in accordance with the provisions of paragraph 1, sub-paragraph (l) of this article. |
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| Article VIII - Baggage |
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1. Free Baggage Allowance All Tickets grant the right, without having to pay any supplement, to the "free" carriage of a quantity of Baggage (in terms of number and/or weight), that is determined according to the fare paid and the class of carriage. Said quantity is shown on the Ticket and must be taken into account in all cases. However, the Baggage may not exceed a maximum weight. According to the journey scheduled, the quantity of Baggage may be determined either according to weight ("weight concept") or according to the combined criteria of weight, dimension and number of Baggage items ("item concept"). Information is available from the Carrier or from its Authorised Agents. 2. Excess Baggage Checked Baggage that is allowed in the hold must not exceed certain weight and dimension limits, which, above a certain allowance, give rise to an additional fare. The conditions for the payment of excess Baggage are available upon request from the Carrier´s points of sale and those of its Authorised Agents. 3. Prohibited Items Passengers must not include the following items in their Baggage: (a) Items that are liable to endanger the aircraft, the persons or property on board, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in the Carrier´s regulations, as applicable (additional information is available upon request from the Carrier); these items include, in particular, explosives, pressurised gas, oxidising, radioactive or magnetised substances, inflammable substances, toxic or corrosive substances and liquid substances of any kind (except for liquids contained in Hand Baggage and intended for personal used by Passengers during their journey). (b) Items for which carriage is prohibited by the law in force in any States where flights depart, arrive, fly over or make scheduled stopovers; (c) Items reasonably considered by the Carrier to be unsuitable for carriage due to their weight, dimension, unpleasant odour, configuration or fragile or perishable nature, which make them unsuitable for carriage in light of, in particular, the type of aircraft used. Information on these items may be provided to Passengers, upon request; (d) Firearms and ammunition other than those intended for hunting or sport which, in order to be accepted as Checked Baggage, must be unloaded, suitably packed and have the safety catch on. The carriage of ammunition is subject to the ICAO and IATA Dangerous Goods Regulations, as stated in paragraph (a) above; (e) Cutting weapons, stabbing weapons and aerosols that may be used as attack or defence weapons; (f) Antique weapons, swords, knives and other weapons of this type. This type of item may not be transported in the cabin under any circumstances. They may nevertheless be accepted as Checked Baggage, at the Carrier´s discretion; (g) Perishable items, money, currencies, jewellery, works of art, precious metals, silverware, securities or other valuables, expensive clothes, optical or photographic appliances, computers, electronic and/or telecommunications equipment or appliances, musical instruments, passports and identity papers, keys, samples, business documents, manuscripts or deeds, whether individualised or fungible, etc.; (h) Live animals, except pets and subject to compliance with the provisions of paragraph 10 of this article. It is moreover specified that, for all practical purposes, the Carrier is entitled to be exempt from its liability where damage results from the nature of or a defect that is specific to an item of baggage. 4. Right to Refuse Carriage (a) At any embarkation or intermediary point, the Carrier may, for security and/or safety reasons, refuse to carry as Baggage the items referred to in paragraph 3 above, or to refuse to continue carrying them, if they are discovered during the journey. The Carrier has no obligation to take custody of refused Baggage and/or items. If the Carrier were to take custody thereof, the Carrier would not be liable in any way on this ground, except for gross misconduct or negligence on its part. (b) The Carrier may refuse to carry any item as Baggage, due to its dimensions, form, weight, content, configuration, nature or its unpleasant odour or for operating, security/safety reasons or to preserve the comfort and convenience of Passengers. Information on this type of Baggage is available upon request. (c) The Carrier may refuse to carry Baggage that it reasonably considers to be poorly packed or placed in unsuitable containers. Information on packing and unsuitable containers is available upon request. 5. Right of Search For security/safety reasons, the Carrier may ask Passengers to undergo, for themselves and/or their Baggage, a search or any type of scan, whether using X-rays or otherwise. If a Passenger is not available, their Baggage may be scanned or searched in their absence, with a view to checking whether it contains the items referred to in paragraph 3 above, or any arms or ammunition that were not presented. If a Passenger refuses to comply with such requests, the Carrier may deny them and their Baggage carriage. If said scans damage the Baggage and the contents thereof or cause Damage, the Carrier shall not be liable, unless the Damage is caused by the Carrier´s fault or negligence. 6. Checked Baggage (a) As soon as Passengers have handed over their Baggage at check-in, the Carrier shall take custody thereof and issue Passengers with a Baggage Check, for each Baggage item that is checked in. (b) Passengers must affix their name or any other form of identification to the Baggage. (c) Checked Baggage will, to the extent possible, be carried in the same aircraft as the Passenger unless, for operating or security/safety reasons, the Carrier decides that it will be carried on another flight. In this case, the Carrier will deliver the Baggage, unless the law in force requires the Passenger to be present for a customs inspection. 7. Unchecked Baggage or Cabin Baggage (a) The Carrier may impose maximum dimensions and/or weight for Baggage that Passengers take in the cabin and/or limit the number thereof. Unless specified otherwise, Cabin Baggage must be able to be placed under the seat in front of Passengers or in a locker. Certain Baggage that Passengers wish to take in the cabin may, at any time prior to the flight departure, be denied cabin access and must be embarked as Checked Baggage. (b) The Baggage/items that Passengers do not wish to carry in the hold (such as fragile musical instruments or others) and that do not comply with the provisions of paragraph (a) above (excess dimensions and/or weight), may only be accepted for cabin carriage if the Carrier has been duly informed thereof beforehand and granted authorisation. The carriage service may then give rise to an additional charge. 8. Special Declaration of Interest (a) For all checked Baggage for which the value exceeds the liability limits in the event of destruction, loss, damage or delay, as defined by the Convention, Passengers may either personally insure all their Baggage prior to the journey or, when handing over the Baggage to the Carrier, make a Special Declaration of Interest limited to a certain amount. In this case, an additional charge made known upon request, must be paid by the Passenger. Compensation will be paid in accordance with the provisions of Article XV. (b) The Carrier reserves the right to verify the adequacy of the value declared with the value of the Baggage and the contents thereof. (c) The Carrier may refuse any Special Declaration of Interest if a Passenger does not comply with the time limit fixed by the Carrier in order to make such a declaration. The Carrier also has the option of capping the level of the declarations that are liable to be made at a maximum amount. The Carrier also has the right to provide proof, in the event of damage, that the amount declared was higher than the Passenger´s genuine interest at the time of delivery. 9. Collection and Delivery of Baggage (a) Subject to the provisions of paragraph 6 (c) of this article, it is the responsibility of Passengers to collect their Baggage as soon as it is made available to them at the arrival points or Agreed Stopping Place points. If Passengers do not collect their Baggage within a reasonable length of time, the Carrier may invoice custody charges. If a Passenger does not collect Baggage within three months as from the Baggage being made available to them, the Carrier may dispose of said Baggage, without being liable toward the Passenger in any way. Pursuant to the provisions of the law in force in certain countries, unclaimed baggage may be handed over to the appropriate national authorities. (b) Only the bearer of the Baggage Check or the identification form is authorised to collect the Baggage. (c) If a person claiming Baggage is not in a position to produce the Baggage Check or the identification form, the Carrier shall only hand over the Baggage to them on the condition that they establish their rights thereto in a satisfactory manner. (d) Acceptance of the Baggage by the bearer of the Baggage Check or the identification form without any complaint on their part at the time of delivery constitutes a presumption, unless proven to the contrary, that the Baggage was delivered in good condition, in accordance with the Contract of Carriage. 10. Animals The carriage of animals is subject to the Carrier´s explicit acceptance at the time of Reservation. The Carrier may agree to carry the Passengers´ animals, under the following conditions: (a) Dogs, cats, birds and other pets must be conveniently placed in a clear-view container and accompanied with valid documents, such as health and vaccination certificates and entry or transit permits. Depending on the destinations, the carriage of said animals may be subject to conditions, in particular concerning health checks, which the Passenger may consult with the Carrier. (b) If accepted as Baggage, the animal and its cage will not be included in the free Baggage, but constitute excess Baggage, for which the Passenger must pay the fare in force. (c) Guide dogs and their container that accompany Passengers with Reduced Mobility will be carried freely, in addition to the normal free Baggage, in accordance with the Carrier´s regulations, which are available on request. (d) If the carriage is not subject to the Convention´s liability system, the Carrier shall not be liable for the injury, loss, delay, illness or death of an animal it agreed to carry, unless said Damage is due to a fault by the Carrier. (e) It is the full responsibility of the Passenger to obtain and present all the documents required by the authorities of the destination or transit country. The Carrier will not agree to carry animals that do not have the requisite documents. In the event of fraud or the absence or invalidity of the required documents, the Carrier shall not assume any liability for the injuries, losses, delays, illnesses or death of the animals carried, unless caused by the fault or negligence of the Carrier. Passengers who travel with such animals must reimburse the fines, loss, compensation and all costs incurred due to such a situation. |
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| Article IX - Schedules, Delays, Cancellation of flights |
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1. Schedules (a) The flights and flight Schedules listed in the Schedule Indicators have no contractual value and are solely intended to inform Passengers of the flights offered by the Carrier. Said Schedule Indicators are not definitive and are liable to be changed after their publication date. On the other hand, the flight Schedules printed on the carriage ticket are deemed, subject to changes for reasons beyond the control of the Carrier, to be an integral part of the contract of carriage. (b) The flight Schedules will be issued prior to acceptance of the Passenger´s Reservation and reproduced on the Ticket. The flight Schedules thus planned may, however, be changed following the issue of the Ticket. In this case, Passengers will be informed if the Carrier has their contact details. Passengers are nevertheless requested to check with the Carrier, before their scheduled departure date, that the flight Schedules shown on their carriage Ticket or their Travel Memo have not changed. However, in the event of a schedule change that is not convenient for the Passenger and/or if the Carrier is not in a position to offer a more suitable Reservation, the Passenger may benefit from a refund, as stated in Article X / 2 below 2. Cancellation, Rerouting, Delays 2.1 The Carrier will take all steps required to carry the Passenger and their Baggage without delay. In this respect, and with the aim of avoiding cancelling the carriage, the Carrier may be led to offer carriage to the Passenger in another aircraft or to make the journey on another Carrier´s flights and/or by any other means of carriage. 2.2 Except as otherwise provided for in the Convention, and if a Passenger has a single Contract of Carriage (as defined by Convention) that is the subject of a Reservation: - if the Carrier cancels a flight or the Carrier must, in agreement with the Passenger: (a) Carry the Passenger on the next flight with an available seat, without surcharge and, where applicable, extend the Ticket validity commensurately, or (b) Reroute the Passenger to the destination shown on the Ticket within a reasonable time, in whole or in part on the Carrier´s own flights or those of another Carrier, or by any other means of carriage agreed on with the Passenger. If the fare and charges for the new routing are lower than the refund value of the Ticket, in whole or in part, the difference will be refunded to the Passenger, or (c) Refund the Ticket, in accordance with Article X/2, below. 2.3 In the cases referred to in paragraph 2 of this article and except as otherwise provided for by the Convention or the European law in force, the choices offered in sub-paragraph (b) are the only choices the Carrier is obliged to offer the Passenger. 3. Compensation for Denied Boarding in the event of Overbooking If, due to scheduled overbooking, the Carrier is not in a position to offer a seat to the Passenger, even though the Passenger has a confirmed Reservation, a valid Ticket and checked in within the required timeframes and conditions, the Carrier shall grant the compensation provided for by the law in force.
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