Do you need help using our website?

Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.

A refund is subject to the conditions of the fare you purchased.

Do you wish to make a request or send a positive feedback?

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?

We do our best to help you resolve these issues.

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

- Telephone sales
To purchase your ticket by telephone, please call 00-1800-441-0771 (toll-free), (66)(2) 635 1191
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.