faq / Online payment
Questions
Answer
1. Is it safe to use my credit card online?
2. What type of credit cards can I use to purchase my ticket online?
3. My credit card was refused by the system. What should I do?
1. Is it safe to use my credit card online?
Yes. The reservations system is located on a secure server that guarantees the safety of a transaction. The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.
2. What type of credit cards can I use to purchase my ticket online?
Our reservation system accepts credit card payments from Visa, MasterCard/EuroCard, Diners Club and American Express. Please note that Debit Cards are currently not accepted.
3. My credit card was refused by the system. What should I do?

Verify that you have entered your credit card number correctly, without any spaces, and that the expiry date is in the MM/YY format, for example, 12/05.
If the problem persists, please call Air France on 1-800-441-0771 (toll-free) or 02-635-1191 (Monday to Friday, 08h30-17h00). Or if you are a Flying Blue member, call our Customer Service on 1-800-441-2734 (toll- free) or 61-2-8223-9851 (Monday to Friday, 07.00-21.30, Saturday 08.00-20.00).