
	1.	Why is Flying Blue programme changing?
		Flying Blue is reviewing its rules to strengthen its focus as a loyalty programme. Being a frequent flyer loyalty programme, Flying Blue is committed to rewarding its active clients. If you are a Flying Blue member, your Award Miles are valid for life. The only condition is that you take a flight* at least every 20 months with AIR FRANCE, KLM or one of the SkyTeam partner airlines. For information, all AIR FRANCE and KLM flights give you the right to earn Award Miles. So a Mile earned today can be used tomorrow, in one year, two years, or even 20 years. Also, new rules have been put in place so that earning Miles better reflects the fare paid according to the cabin class and the flexibility of your ticket. * on a flight with a paid ticket allowing Miles accumulation


	2.	When will the new rules come in to force?
		The new rules will apply from 1 April 2009. All Award Miles earned before August 2007 will expire in April 2009, except if you have taken a flight with a paid ticket allowing Miles accumulation with AIR FRANCE, KLM or any of the SkyTeam partners. This rule applies to all members of Flying Blue Ivory, regardless of the date that their programme membership commenced and applies to all Award Miles, regardless of the date they were earned.


	3.	When will the Miles expiry rule affect me?
		From 1 April 2009, if you haven't taken a flight with a paid ticket allowing Miles accumulation within the previous 20 months, your Award Miles will be subject to the new Miles expiry rule defined at the end of 2008. Exceptionally, Flying Blue does however give you the chance to get your Award Miles back. To do that, you must take a flight with a paid ticket allowing Miles accumulation with one of the SkyTeam partner airlines before 30 September 2009. The expired Award Miles will be re-credited to your account after your flight.


	4.	Which activities will let me extend the validity of my Miles?
		To extend the validity of your Award Miles simply: - Take a flight with a paid ticket allowing Miles accumulation with AIR FRANCE, KLM, Air Europa, Kenya Airways or Aircalin at least every 20 months. - Take a flight with a paid ticket allowing Miles accumulation with any of our SkyTeam partners at least every 20 months. Flights made with partner airlines which are not members of SkyTeam as well as activities with non-airline partners do not allow you to extend the validity of your Award Miles. You can find details about the Miles Accumulation scheme on the Flying Blue section of AIR FRANCE, KLM, Air Europa, Kenya Airways and Aircalin websites.


	5.	Can I extend the validity of my Miles by using my American Express card?
		If you make purchases with the AIR FRANCE KLM American Express Gold card / AIR FRANCE KLM American Express Silver card (reserved for residents of France and Monaco) or the Flying Blue American Express card (reserved for residents of The Netherlands), the validity of your Award Miles will be extended.


	6.	I never received any information regarding these changes.
		Flying Blue members have been informed in various ways: - Flying Blue newsletter - Flying Blue pages of our AIR FRANCE, KLM, Air Europa, Aircalin and Kenya Airways websites. - Letters or direct e-mails regarding Miles expiry Perhaps we could check your contact details to ensure the address we have is still valid?


	7.	I never signed new Terms and Conditions for Flying Blue.
		The rules of the programme can be modified at any time by Flying Blue. Flying Blue members are informed of these changes in the following ways: - Flying Blue newsletter - Flying Blue pages of our AIR FRANCE, KLM, Air Europa, Aircalin and Kenya Airways websites. - Letters or direct e-mails regarding Miles expiry In return, any client can decide to leave Flying Blue: he should cut in half his Flying Blue membership card and send it to our Customer Services Centre. In this instance, the client will have 6 months in which to use his Award Miles, then he will leave the programme.


	8.	I have tried to make a reservation but there is no availability
		Flying Blue offers you many ways in which to use your Award Miles in exchange for flights. A new booking tool for Award Tickets has been available for several months on the Web. This tool allows you to see all flight availability for coming months. You can also use your Miles at over 150 of our non-airline partners. If you are a member of Flying Blue Elite, you benefit from exclusive access to selected Award Tickets. And if you wish to travel during a busy period, you can use a Flex Award, for double the amount of Award Miles of a Classic Award in the same cabin.

How long are my Award Miles valid?

As a Flying Blue member, you can maintain your Award Miles for life, simply by taking one flight* every 36 months on AIR FRANCE, KLM, Air Europa, Kenya Airways or Aircalin, or on any SkyTeam member.
After April 1, 2009, the 36-month validity period will be reduced to 20 months.

* Must be a Miles-earning fare flight


	10.	I have lost my PIN code. What should I do?
		You can request a new PIN code directly online on www.airfrance.com or www.klm.com. You can also contact your Customer Service Center by mail or fax. You will receive your PIN code by mail within 2 weeks of your request.


	11.	I am a new member and I still haven't received my Flying Blue card.
		Your Flying Blue card will be sent to you as soon as your first flight purchase is registered on your account.


	12.	I have received 2 Flying Blue cards with 2 different numbers. What should I do?
		If you have received 2 different cards, please send a copy of both cards to your Customer Service Center, which will merge your accounts. Send us an e-mail


	13.	I have just enrolled in the program. Can I receive credit for a flight I took 2 weeks ago?
		Retroactive credit is authorized for flights taken no more than 3 months before enrollment


	14.	I have just enrolled in the program. Can I receive credit for a hotel stay I made 2 weeks ago?
		For a non-airline partner, credit is authorized only after enrollment


	15.	My card has been stolen. What should I do?
		Contact your Customer Service Center (by internet, mail, or fax) to obtain a new card. You will, of course, keep all your accrued Miles. Send us an e-mail


	16.	How can I change my personal information?
		You can change your personal information (address and contacts) directly online on www.airfrance.com or www.klm.com. You can also contact your Customer Service Center by mail or fax.


	17.	How can I obtain a duplicate card?
		You can request a duplicate card by e-mail on the Air France and KLM websites, by mail or fax by contacting your Customer Service Center. You can also use our online form, accessible via the “Customer Service” page on Air France and KLM websites, to print your card. Send us an e-mail


	18.	My name is misspelled. What should I do?
		If you notice a spelling error on your Flying Blue card or if you have changed your last name, please send a letter to your Customer Service Center along with proof of ID.


	19.	How long do I have to wait before my Miles (from a flight or other activity) are credited to my account?
		You can check your Miles balance, as well as your most recent credited transactions online (www.airfrance.com or www.klm.com). It takes 14 days for your account to be updated automatically when you travel with SkyTeam. For other airline and non-airline partners, Miles will be credited within 1 month.


	20.	I have checked my Miles balance and some flights are missing. What should I do?
		You can update your balance directly online for most Air France and KLM flights (www.airfrance.com or www.klm.com). For SkyTeam flights and airline partners, you need to send your original boarding passes and a copy of your ticket to your Customer Service Center. Please remember to mention your membership number when making a reservation.


	22.	How can I get automatic credit for my Miles?
		All you need to do is mention your membership number when you make a reservation and when you check in for your flight. Just in case, keep your original travel documents until your Miles are credited


	23.	Can I earn Miles with an Award ticket?
		Miles cannot be earned when traveling with an Award ticket. However, you can earn Miles when you upgrade a paid flight with an Award. In that case, Miles are calculated according to the flight class of the original ticket. Send us an e-mail


	24.	I traveled in Business class and the Miles were credited to Economy class. Can I modify them?
		Yes, it is possible to modify your travel class. For Air France and KLM flights, you just need to send copies of your ticket and boarding pass to your Customer Service Center. For other SkyTeam flights, and for airline and non-airline partners, you need to send your original boarding pass and a copy of your ticket to your Customer Service Center. If you purchased an upgrade, you also need to send a copy of your receipt. Send us an e-mail


	25.	How can I claim Miles for a non-airline partner?
		You simply need to send the original receipt to your Customer Service Center. After the partner has checked and authorized the request, the Miles will be credited to your account. Please allow approximately 2 months for the credit to appear on your account. Send us an e-mail


	26.	Can I enroll my children in the Flying Blue program?
		Yes, all children over 2 years of age can sign up for the Flying Blue program. If your children live in France, French overseas departments and territories, Morocco Tunisia or Algeria from August 1st 2008, you can also sign them up for the Flying Blue Jeune program. Send us an e-mail


	27.	I received a Mileage summary by mail, but I lost it. Can I obtain a copy?
		It is not possible to issue a duplicate of your Mileage summary. You can check your Miles balance and your account activity --- online. Send us an e-mail


	28.	It is not possible to issue a duplicate of your Mileage summary. You can check your Miles balance and your account activity --- online.
		Miles cannot be transferred from one account to another, irrespective of the relationship between members. However, Flying Blue allows you to give an Award ticket to the person of your choice. Upgrade and excess baggage Awards may only be transferred to a spouse or child. Send us an e-mail


	29.	Can I modify or cancel an Award ticket?
		Yes, if the ticket has not yet been issued, all changes can be made free of charge. If the Award ticket has already been issued, you can modify it for approximately €45 in administrative fees (free of charge for Flex Awards): - Before departure: you can modify the date and destination (in the same zone). - After departure: you can only modify the date. Please note that when you modify your ticket, you must make a new reservation as soon as possible. If you cannot make a new reservation immediately, you can request to have your ticket reimbursed. The administrative fee is the same (€45). Send us an e-mail


	30.	I don't have enough Miles for an Award. Can I buy additional Miles?
		Flying Blue is able to offer you a great new way to buy a certain number of Award Miles for yourself or someone else. You do this in just a few simple steps, via our website. Buy Miles for yourself Buy Miles for someone else More information about Buying Miles Send us an e-mail


	31.	How long will it take for the Miles I have bought to be credited to my account?
		Once you have bought Miles, your new balance will be shown on your account within just a few minutes! You can check your Miles balance at www.airfrance.com and www.klm.com


	32.	What should I do if I do not receive the Miles I bought?
		Very rarely, a network error occurs while we are processing a request. This means that the transaction may not have gone through. Please contact Flying Blue Service Center \ and we will complete the transaction for you.


	33.	Do the Award Miles I buy help me qualify for Silver, Gold or Platinum status?
		No. You buy Award Miles, which don’t count towards your membership level in the programme. Also, Award Miles do not extend the validity of your Miles balance.


	35.	When will the Miles that I buy expire?
		The Miles that you buy will not expire as long as you are an "active member". You will remain active as long as you have earned sufficient Level Miles from your activities during the previous 20 months. If you are no longer active, all your Miles will be cancelled. Buying Miles is subject to the general Terms and Conditions of Flying Blue. These are subject to change without notice. You can read the full Flying Blue Terms and Conditions.


	36.	Is ‘Buy & Gift Miles´ available in all countries?
		No, the service does not operate in the following countries: Algeria, Argentina, Belarus, Bulgaria, Indonesia, Lithuania, Macedonia, Nigeria, Philippines, Romania, Russian Federation, Ukraine.


	37.	How can I join the Flying Blue program?
		You can join directly online, on www.airfrance.com or www.klm.com. You will be assigned a membership number which you can use when making your reservations. You will also find membership forms at Air France and KLM ticket offices and check-in counters at airports, and on board Air France and KLM flights. All you need to do is fill out the form, sign it and send it to Flying Blue. Send us an e-mail


	39.	How long are my Level Miles valid?
		Level Miles are valid until December 31 of the year of issue. Your Flying Blue membership level can be upgraded at any time during the year, as soon as you have earned the required number of Level Miles. Your new membership level will then be valid until March 31 of the following year. If you are a Flying Blue Platinum member, your Level Miles will be carried over to the following year once you have accumulated: - 150,000 Level Miles or 105 qualifying flights if you live in France - 115,000 Level Miles or 105 qualifying flights if you live outside France


	40.	What is an eligible flight?
		An eligible flight is one which allows you to earn Award Miles, that is: - all flights numbered AF or KL - all SkyTeam numbered flights operated by a SkyTeam airline or by a Flying Blue partner airline - all flights operated by one of our airline partners


	41.	Can I earn Miles on a promotional fare?
		You cannot earn Miles with Award tickets, free tickets, tour operator fares and group fares. Certain booking codes are also excluded, or entitle you to a reduced amount of Miles.


	42.	Can I choose the language of the letters and e-mails I receive from Flying Blue?
		Yes, you can choose from 6 languages (English, French, Dutch, German, Spanish and Italian). The available languages also depend on your place of residence (the address provided for Flying Blue messages).


	43.	Do I receive regular account statements?
		An account statement is sent by e-mail or mail every 2 months to all Elite members, and to Ivory members with at least one activity in their account in the last 2 months. You can also check your account online at any time.


	44.	How can I check that my flight has been credited?
		You can check your Miles balance, and your most recent credited transactions, online (www.airfrance.com or www.klm.com). However, please note that it takes 14 days for your account to be updated automatically when you travel with SkyTeam. For other partner airlines, Miles are credited within 1 month.


	45.	How can I check if the Miles I earned with a non-airline partner have been credited?
		You can consult your Miles balance, and your most recent credited transactions, online (www.airfrance.com or www.klm.com). Please note that for non-airline partners, Miles are credited within 1 month.


	46.	I didn't give my card number when I booked. What do I need to do to claim my Miles?
		If you travel on an Air France or KLM flight, you can receive credit for your flight online (www.airfrance.com or www.klm.com), by simply filling out the necessary form with your ticket number. However, you have to wait at least 8 days after your flight to make a credit request online. To credit flights taken with one of our partners (SkyTeam or other), you need to send your original boarding pass and a copy of your ticket to your Customer Service Center, along with your Flying Blue card number.


	47.	How do I book an Award ticket?
		You can reserve tickets for SkyTeam flights directly online till 24 hours before a date of the departure. You can also book an Award ticket for the destination of your choice by calling your Customer Service Center. For all airline partners, you need to make your reservation at least 2 weeks in advance. For most Air France and KLM flights, you will receive an electronic ticket – a summary of your trip and an invoice (by e-mail). All you have to do is show your Flying Blue card at check in.


	48.	How do I spend my Miles on the ground?
		You just need to ask your Customer Service Center for a Flying Blue Award at least 2 weeks in advance. Once you receive it, you have 1 year from the date of issue to book directly with the partner of your choice. All reservations must be made at least 2 weeks in advance.


	49.	What is a Flex Award?
		When there are no seats available in the Award ticket flight class, you can still travel with a Flex Award. In exchange for double the number of Miles, this Award guarantees you a seat . Subject to availability and valid exclusively on eligible Air France and KLM flights.


	21.	What is the deadline for requesting retroactive credit?
		All claims for retroactive credit should be made within 6 months following the flight or transaction


	34.	Are the Miles I have bought refundable?
		Miles that you buy with us are not refundable. All purchases are final.


	38.	Is the Flying Blue program only available for certain countries?
		The Flying Blue program is available to everyone, regardless of their country of residence.


	50.	How long is an Award ticket valid?
		An Award ticket is valid for 1 year from the date of issue. Once expired, it cannot be exchanged or refunded.