Award tickets for you or the person of your choice

You can use your Miles towards an Award ticket to the destination of your choice. The Classic Awards schedule corresponds to round-trip tickets (1).

This schedule Classic Awards is used by AIR FRANCE, KLM, and all SkyTeam companies, which means you can combine several flights on the same ticket.

On AIR FRANCE, KLM, Air Europa, Kenya Airways flights, you can take advantage of a one-way Award ticket (2) for half the price of a round-trip Award.

Now you can use your Award Miles to pay taxes and fees for Award tickets. The rate is 7,500 Award Miles for taxes and fees for each flight segment.

This option is valid for AIR FRANCE and KLM Awards tickets on flights within Europe (except for flights entirely within France). To pay for your taxes and fees using your Miles, please contact the Flying Blue Service Center. In early 2010, this service will be available exclusively on www.airfrance.com and www.klm.com.

(1) Reservations for Award tickets are made according to the availability of seats allocated for Award tickets.
Please be aware that the cost of airport and security taxes and fuel surcharges is not covered by your Miles and must be paid separately.
(2) Stopovers are not permitted on this type of ticket.
Only US residents can take advantage of the one-way Award ticket to the United States. The reservation of a one-way ticket Award ticket on a domestic flight inside France is only available via internet.
Some code-sharing flights do not allow the issue of Award tickets. For more information, contact Flying Blue.

The Flex Award

For AIR FRANCE, KLM, Air Europa, Kenya Airways and Northwest routes, you can reserve a round-trip Award ticket³ on the flight of your choice, even if no Award seats are available, by doubling the number of Miles required for your Award ticket.
The Flex Award is also possible for one-way tickets on AIR FRANCE and KLM flights.

(3) Only valid for the number of seats available on the flight.
Using Flex Award to fly in First Class or Business Class is reserved for Flying Blue Elite members.
The Flex Award does not apply to Upgrade, Excess baggage, Round-the-world Awards, or for Award tickets reserved on franchised or code-sharing flights.
The Flex Award ticket can be exchanged or re-credited free of charge.
Application conditions are available from the Flying Blue Customer Service department.

Multiple solutions for your Award tickets

• Increasing your route options

You can include up to 6 international flights segments with a single award ticket:

For example, an outward trip comprising Madrid-Paris-New York-Atlanta and a return trip comprising Atlanta-New York-Amsterdam-Madrid.

You can break up your trip on domestic flights within France once on the outward trip and once on the return trip:

For example, an outward trip comprising Marseilles-Paris-Brest and a return trip comprising Brest-Lyon-Marseilles.

• Making a stopover

You can make one 24-hour stopover during a round-trip providing the stopover country⁴ is not the country of departure:
For example, on a trip comprising Amsterdam-Toulouse-Madrid, you can include a stopover in Toulouse but you cannot do so on the return journey comprising Madrid-Toulouse-Amsterdam.

Or for example, on an outward trip comprising Atlanta-New York-Paris and Paris-New York-Atlanta (return), you cannot include a stopover in New York.

(4) You cannot include a stopover on an AIR FRANCE, KLM, Air Europa, Kenya Airways and Northwest Award one-way ticket. In order to include a stopover in Paris between Amsterdam and Marseilles, you will need 2 separate Award tickets.

• Arriving in one city and leaving from another

Your Award ticket allows you to arrive in one city and come back from another. This is known as an "open jaw" flight:
For example, you are entitled to an "open jaw" on Nice-Paris-Amsterdam and London-Paris-Nice, but you are not entitled to a double "open jaw" on Amsterdam-Paris-New York (outward) and Atlanta-Paris-London (return).

• Round-the-world

All your Award ticket needs to include is one transatlantic flight and one trans-Pacific flight. All flight segments⁵ must be in the same direction, without back-tracking (East to West or West to East).

(5) You can include a maximum of 6 stopovers, including a maximum of 3 on the same continent (America, Europe, Asia, Africa, Oceania).
Your Award allows you to arrive in one city and to leave from another ("open jaw").
The Flex Award Option does not apply to the Round-the-world Award.

Discover even more destinations with Flying Blue partners.

Our partner airlines can offer you round-trip Award tickets (6) on direct flights (unless otherwise indicated in partner Award scales).

On Aircalin flights, you can take advantage of a one-way Award ticket (7) for half the price of a round-trip Award, only valid on flights between Nouméa and Osaka, Tokyo or Seoul.

Your Award ticket is subject to the same conditions as an Award ticket with SkyTeam companies.

(6) Your round trip cannot include a flight segment with another company. Some partners apply restriction dates on Award trips.

(7) Stopovers are not permitted with this type of ticket.
Only US residents can take advantage of the one-way Award ticket to the United States. Reservations of one-way Award tickets on domestic flights in France are only available via internet.
Some shared code flights do not allow the issue of Award tickets. For more information, contact Flying Blue.

You can reserve your SkyTeam Award tickets on internet up to 24 hours before departure, or by contacting Flying Blue Client Service.
One-way Award tickets for domestic French flights can only be reserved via internet.

In order to reserve a flight on another partner airline, contact Flying Blue Customer Services at least two weeks before your departure date.

We would recommend that you reserve your tickets as early as possible.

If your Award ticket is not issued within 4 days of the reservation, your reservation will be cancelled automatically.

Getting your Award ticket

Your Award ticket will be issued as an electronic ticket.
In the event that your Award ticket does not meet the issuing conditions for an electronic ticket, it will be sent to your usual postal address.

You should allow 5 days for receipt in France and the Netherlands, and 14 days for other countries.

Airport taxes, safety, other tax and access rights

You are responsible for paying all applicable taxes, rights and surcharges required by the various countries and airports. The amount to pay will be specified when you make your reservation. You will need to pay these by credit card when your ticket is issued.

Remember to check out the administrative formalities, visas, taxes and vaccinations necessary before departure.

Your Award ticket is valid for one year after issuance.

If for any reason you wish to modify your Award ticket after it is issued, you can do so by calling Flying Blue Customer Service.

You can modify it after issuance by paying a set fee of 45 euros.

On AIR FRANCE, KLM and SkyTeam flights, you can modify (8):

• prior to departure: date/flight number/itinerary within the same Flying Blue geographic area/the SkyTeam airline/the number of flight coupons,
• after departure: date/flight number/SkyTeam airline.

Your electronic ticket will be immediately reissued. If an electronic ticket cannot be issued, allow 4 days before going to collect the new ticket in an AIR FRANCE, KLM, or Air Europa branch.
If no suitable date can be found, your Miles can be re-credited to your account by paying 45 euros, but only before the scheduled departure date.

These modifications are offered via the Flex Award Option valid on AIR FRANCE, KLM, Air Europa, Kenya Airways flights.

On flights operated by partner airlines you can modify:

• prior to departure: date/flight number/itinerary within the same Flying Blue geographic area,
• after departure: date/flight number.

Cancelling your flight and making the new reservation must be done at the same time.
If no suitable date can be found, your Miles can be re-credited to your account by paying 45 euros, but only before the scheduled departure date.
(8) Conditions relating to modification do not apply for Promo@ Awards

With Flying Blue, you can also take advantage of Upgrade and Excess baggage Awards. All you need to do is contact Flying Blue Customer Service.

Upgrade Awards
The upgrade Award gives you access to the next class up from the full fare you paid when flying AIR FRANCE, KLM, Air Europa, Kenya Airways and Northwest(9).
This upgrade Award is also available to the person of your choice without travelling with him on the same flight.

(9) Depending on Award seat quotas allocated on the flight.
One upgrade maximum per flight (from the class paid to one class above).
Valid only for reservation classes corresponding to full-price, and on one-way flights.
The Flex Award does not apply.
Modifiable after issuance on payment of a standard fee of 40 euros (or the equivalent in local currency).

SkyTeam airlines upgrade Awards

*** Only for one-way fares
Since 3 November 2008, Flying Blue Mileage upgrade awards has been extending to all SkyTeam airlines (except Alitalia and associated SkyTeam airlines).

• Flying Blue members may use Award Miles to purchase upgrades for passengers not traveling with them.
• Members must purchase an international, full-fare Economy Class reservation on any SkyTeam prime flight (i.e. using the operating carrier's flight number)
• Code share flights are excluded
• Upgrade depends on availability of seats in the applicable booking class
• The Economy Class ticket must be e-ticketed on any SkyTeam or SkyTeam associate's ticket stock
• The award must be requested at least three days before departure of the upgraded flight
• Upgrade requests has to be made only to any Flying Blue Service Centre
• Multiple frequent flyer programme upgrades are not allowed for a single itinerary
• Only one class upgrade is allowed, from Economy Class
• In case of departure from the United Kingdom, France or India, additional taxes apply for Business Class travel, which will be collected from the member
• The Flying Blue SkyTeam Mileage upgrade redemption chart applies

Excess baggage Awards

You can receive an excess baggage exemption by converting Miles into excess baggage Awards on Air France, KLM, Air Europa, Kenya Airways, Northwest and Aircalin flights (10). Please note: the cost of an excess baggage Award is 6,000 Miles.

• For destinations in which the exemption is counted by weight, an excess baggage Award corresponds to 5 kg extra. You can obtain a maximum of 6 excess baggage Awards, or 30 kg extra.
• For destinations in which the exemption is counted by number of baggage items, 1 extra baggage item corresponds to 2 Awards of 5 kg each (12,000 Miles). Extra baggage is limited to 1 per trip.

(10) Award valid for you, your immediate family or your legal partner. The partner must be in a position to supply an official document proving the legal status of the couple at check-in (e.g.: marriage certificate, civil partnership certificate, common-law certificate, etc.).
The Excess baggage Award is not permitted on KLM destinations where the number of baggage items allowance is applied.
The Excess baggage Award is not permitted for special baggage items.
It is modifiable after issuance on payment of a standard fee of 45 euros (or the equivalent in local currency).

In order to take advantage of an Award with Flying Blue's non-airline partners, all you need to do is request an Award voucher.

We recommend that you always follow these 3 simple rules:

• print out your Award voucher request form (available online) and send it by fax or post to Flying Blue Customer Service at least 14 days before the day you plan to use it. Your voucher will be sent to you by post,
• upon receipt, you can reserve directly via the partner's reservation center. Remember to specify that you wish to use a Flying Blue Award,
• Present your Award voucher to the partner when you use it.

Your Flying Blue Award voucher is valid for one year from the date of issue. It cannot be exchanged or reimbursed.